Section E: General Issues Chapter 1: Rights and Responsibilities of Housing Department's Client Groups To increase efficiency, the Housing Department has not only laid down service standards, but also spelt out the rights and responsibilities of our client groups to achieve the goal of "Clear Rights and Obligations for Mutual Benefits". (Note:   Housing Department's Performance Pledge is under review)   1. Waiting List Applicants 2. Public Rental Housing Tenants (Tenancy Matters) 3. Public Rental Housing Tenants (Maintenance Matters) 4. Home Ownership Scheme Flat Owners 5. Tenants Purchase Scheme Flat Owners 6. Commercial Premises Rental Applicants 7. Commercial Tenants

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