Section A: Application for Public Housing, Transfer and Subsidized Home Ownership Schemes Chapter 12: Housing Information Centre Purpose To assist enquirers displaced by redevelopment of private buildings (hereinafter called "enquirers") in solving their housing problems and other problems arising from relocation, the Housing Department has set up Housing Information Centre at Sham Shui Po to provide enquirers and the public with information and advice on public housing application and related matters.       Scope of Services Services provided by the Housing Information Centre is mainly as follows - 1. Housing Matters   The Centre answers enquiries concerning the eligibility and application procedures for public rental housing, Home Ownership Scheme (HOS)/Private Sector Participation Scheme (PSPS) Flats, HOS/PSPS Flats in the Secondary Market (SMS). The Centre also provides the following assistance to enquirers who have already applied for public housing through the Waiting List -   a. advising them on the latest position regarding their applications;         b. assisting those who wish to change their choice of districts in order to shorten the waiting time in completing the procedures involved as soon as possible; and         c. assisting those who can produce documents (such as the Eviction Order issued by the Lands Tribunal and the tenancy agreement was signed before the Landlord and Tenant (Consolidation) Ordinance came into effect on 9 July 2004, except the order issued due to the breach of tenancy condition(s)) to prove that he/she will shortely be evicted from his/her present abode, and provided that his/her application satisfies all the eligibility criteria and he/she is due for flat allocation within one year, priority will be given to processing his/her application.       2. Hardship Cases   For those enquirers having special difficulties, the Centre can refer their cases to the Social Welfare Department (SWD) for assessing their eligibility for Comprehensive Social Security Assistance and other welfare services. If they are confirmed to be eligible for compassionate rehousing by the SWD, the Housing Department will allocate public housing units to them.       3. Other Services   The Centre provides oaths service to the public for matters relating to application for public housing. They also assist the enquirers in seeking free legal advice, or getting a better understanding of the regulations regarding the redevelopment of private buildings and other rent-related matters through the "Rent Officer Scheme", or advising them on how to apply to the Lands Tribunal for arbitration. The Centre also provides Fax-on-demand enquiry service. The enquirers, especially the deaf persons, can easily make enquiries to the Centre through fax.       Locations and Office Hours The location and office hours of the Housing Information Centre is as follows -             Sham Shui Po Housing Information Centre Address - Un Chau Estate Management Office Podium Level Un Chau Shopping Centre Un Chau Estate Shamshuipo Kowloon Telephone No.: 2779 4069        Fax No.: 2779 0154 Office Hours : Mon - Fri: 8:30 am - 5:45 pm (Closed on Saturdays, Sundays and general holidays)

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