Section B: Estate Management and Rent Policy Chapter 15: Security Service and Installations Full system of security provisions including self-closing security gates at block entrances and staircase exits; doorphone system; close circuit television (CCTV) inside lifts and at main entrances are installed in all Harmony and Trident blocks of the Housing Authority. Security counter with 24-hour tower guard service is provided at ground floor lobby to control entry into the building and monitor activities inside the lifts. The CCTV is connected to the central control room where guard supervisor and guard are on duty 24 hours daily monitoring the security condition in various blocks and providing necessary support in case of need. Tenants can communicate with the visitors through the doorphone system and observe the condition at the main entrance and inside lifts through their television sets at home. Regarding rental blocks of other designs, CCTV connected to the central control room are installed in lifts. Tenants can observe the activities in lifts through television sets at home and at the main lobby. Besides, electronic patrol monitoring systems have been installed in these blocks and guards will patrol each floor and the surroundings of the blocks at night. Starting from April 1999, the Housing Department (HD) has been enhancing the security service of these blocks by phases, by upgrading them to the full system as mentioned in the above paragraph. Apart from those projects being suspended on the decision of the residents/Estate Management Advisory Committee (EMAC), the upgrading programme has been completed by January 2004. However, if the residents/EMAC of those estates that have previously suspended the project raise request for the installation works again, the HD will consider their requests separately. Though full security system will not be provided in blocks due for redevelopment within 5 years, the security of these blocks has always been a concern of the HD. Indeed, metal gates will be installed at the block entrance and other strategic positions once the blocks have been formally announced for redevelopment and security guards will also be provided after installation of the gates.

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