Transport and Housing Bureau - Housing Matters - Sales Description of Local Uncompleted Residential Properties - Opinion Collection and Complaint Referral

Picture: Sales Description of Local Uncompleted Residential Properties - Opinion Collection and Complaint Referral

The Transport and Housing Bureau (Housing) has set up a telephone hotline and this web page to receive complaints and views from members of the public relating to the provision of information in sales brochures of local uncompleted residential properties.

Communication


1.	Telephone hotline :	2186 8322 ( 8:30 am to 7:00 pm daily ) If you are calling outside the operating hours, you may leave your name and contact telephone number in the message box. We will contact you as soon as possible.
2.	In writing :	Please complete an Opinion Form / Complaint Form and send it to Transport and Housing Bureau (Housing) -
		(a)	By post :	Transport and Housing Bureau (Housing) 6/F, Block 1, Housing Authority Headquarters 33 Fat Kwong Street, Ho Man Tin, Kowloon
		(b)	or by fax :	2509 3770
		(c)	or by e-mail :	hbrefer@thb.gov.hk [e-mail to Transport and Housing Bureau (Housing) only] hbrefer@thb.gov.hk & cc@consumer.org.hk [e-mail to Transport and Housing Bureau (Housing) , c.c. Consumer Council]

Notes


1.	We may refer complaints to relevant property developers for investigation.
2.	We aim to revert to complainants with results of our investigation in about five weeks' time.
3.	Please read the Privacy Policy Statement.

Guidelines issued by the Real Estate Developers Association of Hong Kong (REDA)

Since 2001, REDA has established a self-regulatory regime asking developers to comply with its guidelines when selling uncompleted residential units for sale. These guidelines can be downloaded from the web sites of the Consumer Council and the Estate Agents Authority. "

Transport and Housing Bureau - Privacy Policy Statement

All personal data supplied by a complainant will only be used for purposes which are directly related to the complaint case concerned. The same may be transferred to parties who will be involved in the investigation of the case, including the party being complained against, relevant Government Departments, related authorities and organizations, as well as other agencies which are authorized to receive such information.

In accordance with the Personal Data (Privacy) Ordinance, a complainant has the right to request access and correction. A fee may be charged for supplying copies of the information kept by this Bureau. Request for access and correction may be made in writing and addressed to the Secretary for Transport and Housing at 6/F, Block 1, Housing Authority Headquarters, 33 Fat Kwong Street, Ho Man Tin, Kowloon. Please quote your complaint case number.

Last revision date: 1 July 2007