|
Home > Residential Properties > Guides & Checklists > Rent Payment Methods | Rent Payment Methods | |
|
The following payment methods of rent (including the licence fee for interim housing) are currently available to public housing tenants:
|
| | | |  | Public housing tenants using the Housing Department e-payment card can pay their rent at more than 900 7-Eleven over the territory, or at the Customer Service Centre of all MTR stations including 78 stations along Tsuen Wan Line, Kwun Tong Line, Island Line, Tseung Kwun O Line, Tung Chung Line, East Rail Line, West Rail Line, Ma On Shan Line and 6 Light Rail (LR) stations at Tin Yat, Town Centre(Tuen Mun), Yuen Long Terminus, Ferry Pier Terminus(Tuen Mun), Leung King and Tin Shui Wai Station (except Airport Express stations, Lo Wu Station, Lok Ma Chau Station, Racecourse Station and Disneyland Resort Station);
| | | Only cash payment will be accepted at 7-Eleven and Customer Service Centres of MTR and LR. Tenants using this payment method should pay their rent at least three working days before the end of the calendar month in order to allow enough time for the transaction to be processed within the same month;
| | | Tenants are advised to check carefully and ensure the details printed on the receipt, such as the Electronic Payment Tenant Code, payment date and time, as well as the amount paid are correct. Tenants should keep the receipt or make photocopies for record purpose;
| | | The 7-Eleven Hotline is 2299 1110.
The MTR Hotline is 2881 8888.
| | |
| | | | | Autopay is a time-saving method which can spare tenants the trouble of queuing up for paying the rent;
| | | Tenants who choose to pay the rent by means of autopay may obtain an autopay authorization form at the respective estate offices;
| | | Tenants are required to bring along with them the completed autopay authorization form together with the relevant bank passbook/statement to the respective estate offices during office hours for the processing the application. Autopay account holders can be the tenants themselves or their family members/relatives.
| | |
| | | | | Starting from 1 June 2007, the rent allowance granted to households in public rental housing/interim housing under the Comprehensive Social Security Assistance Scheme (CSSA) will be directly transferred to the Hong Kong Housing Authority (HA) by the Social Welfare Department (SWD). This arrangement is normally applicable to all CSSA households receiving rent allowance equivalent to or less than the monthly rent of their flats;
| | | For CSSA households receiving rent allowance equivalent to the full amount of their monthly rent, their rent allowance will be credited to the HA directly by the SWD. Such households need not arrange separate monthly rental payment;
| | | For CSSA households receiving rent allowance that only covers their monthly rent partially or those whose monthly CSSA payment is less than the rent allowance, they are required to settle the remaining balance at rent payment channels such as 7-Eleven, MTR Customer Service Centres and the estate shroff offices;
| | | If rent payment of the CSSA households is settled by means of autopay, the HA will either suspend or adjust the amount to be debited from their designated bank accounts according to the SWD's information. Should any rent payment be subsequently found unsettled, the households concerned are required to make separate payments to the HA;
| | | If in future SWD has the need to recover or reduce the amount of rent allowance already paid to HA, under normal circumstances, the households concerned should be responsible for repaying the overpaid amount to SWD;
| | | For enquiries regarding the arrangements on direct payment of CSSA rent allowance, please contact the case worker of SWD;
| | | For other enquiries, please call the HA Hotline at 2712 2712 or contact staff of the estate offices.
| | |
| | | | | To gain access to the 24-hour PPS service, tenants are required to register as a PPS account holder so that they may pay the rent through a tone phone or the PPS by Internet any time they like;
| | | Tenants can bring along their Automated Teller Machine (ATM) cards or credit cards with the ATM function to any merchant outlets installed with PPS registration terminals to open a PPS account. They are then required to dial 18011 with a tone phone to enter the tenant codes stated in the notification issued by the estate office, or the Electronic Payment Tenant Codes printed on the e-Payment Card for registration. After registration, tenants may dial 18031 any time to pay the rent to HA according to the instructions;
| | | Tenants with PPS account can pay rent through the PPS by Internet (http://www.ppshk.com). By log-in with the PPS Account Number/PPS Account Name and PPS Internet Password, tenants can then follow the instructions to pay rent. For paying rent through PPS by Internet the first time, tenants have to add ¡¥Hong Kong Housing Authority¡¦ in bill registration before making rent payment;
| | | It takes three working days to process rent payments made through PPS. To ensure that the rent is duly settled on the due date, tenants who pay the rent through PPS should complete the transaction at least three working days before the end of the calendar month;
| | | The PPS Merchant Code for the HA is 62;
| | | For details, please call our estate offices or the PPS Information Hotline 900 00 222 329.
| | |
| | | | | Internet Banking or Phone Banking account holders can pay rent through the internet and any tone phone. Tenants should follow the instruction of the respective systems, choose 'Hong Kong Housing Authority' as the merchant, enter the Electronic Payment Tenant Codes printed on the e-Payment Card to effect payment and keep the transaction code for record;
| | | For enquiries, please contact the service hotline of respective banks. The list of banks with internet banking and accept payment to "Hong Kong Housing Authority', please click here.
| | |
| | | | | Tenants can make use of their ATM cards or credit cards with the ATM function issued by the Hong Kong & Shanghai Banking Corporation Limited (HSBC)/Hang Seng Bank Limited (HSB) to pay rent to HA by entering the Electronic Payment Tenant Codes on the e-Payment Card at any HSBC/HSB ATMs with bill payment service;
| | | It takes three working days to process rent payments made at ATMs. To ensure that the rent is duly settled on the due date, tenants who pay the rent at ATMs should complete the transaction at least three working days before the end of the calendar month.
| | |
| | | | | Tenants may pay the rent either by cash or cheque at any estate shroff offices during the rent collection service hours;
| | | The rent can be paid by a crossed cheque made payable to the "Hong Kong Housing Authority";
| | | Payment either by cash or cheque should be made in exact amount;
| | | In early 2006, a brand new e-Payment Card has been issued to all HA public rental housing tenants, replacing the paper Rent Card. Tenants can pay their rents simply by presenting the e-Payment Card at any of the HA's shroff offices during the rent collection service hours;
| | | To learn more about the e-Payment Card, please click here;
| | | For tenants with special needs, rent collection service will be provided by the estate office upon request.
| | |
RENT ENQUIRY SERVICE
To facilitate checking of rent payment, public housing tenants can enquire their rent payment status through the following channels.
|
| | | | | Public housing tenants can check their rent payment status and rent payment records of the recent six months by calling the 24-hour HA Rent Enquiry Hotline;
| | | The hotline updates its database on rent payment after midnight every day. For payments made at the shroff of estate offices, please allow one working day before checking the most recent payment. For payments made at 7-Eleven, MTR and LR Customer Service Centres, or through PPS, ATM, e-banking and other electronic means (excluding autopay), please allow three working days before checking;
| | | For details of using the HA Rent Enquiry Hotline, please click here.
| | |
| | | | | In February 2009, HA has installed Rent Enquiry Kiosk in 100 estate offices;
| | | Public housing tenants using the Housing Department e-Payment Card can check and, if required, print out the latest rent payment status and rent payment records of the recent six months through the Rent Enquiry Kiosk;
| | | The rent enquiry system updates its database on rent payment after midnight every day. For payment made at the shroff of estate offices, please allow one working day before checking the most recent payment. For payments made at 7-Eleven and MTR and LR Customer Service Centres, or through PPS, ATM, e-banking and other electronic means (excluding autopay), please allow three working days before checking.
| | |
| | | | | Public housing tenants can enquire their rent payment position and rent payment history any time through the Rent Enquiry function of e-Services in the web site of HA(http://www.housingauthority.gov.hk/en);
| | | For first time e-Services users, they should create a personal account by inputting their Electronic Payment Tenant Codes on the e-Payment Card and the personal particulars as specified to verify their tenants¡¦ identity. After completion of the above registration process, tenants can enjoy the convenience of checking the latest rent status and rent payment records of the recent six months at any time through e-Services;
| | | e-Services updates its database on rent payment after midnight every day. For payment made at the shroff of estate offices, please allow one working day before checking the most recent payment. For payments made at 7-Eleven, MTR and LR Customer Service Centres, or through PPS, ATM, e-banking and other electronic means (excluding autopay), please allow three working days before checking.
| | |
Last revision date: 1 December 2009
|
|
|
|
