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Home > Residential Properties > Guides & Checklists > Rent Payment Methods | Rent Payment Methods | |
The following payment methods of rent (including the licence fee for interim housing) are currently available to public housing tenants:
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| | | |  | Starting from 19 March 2007, public housing tenants using the Housing Department e-Payment Card can pay their rent at more than 700 7-Eleven (except Sheung Shui MTR Station) over the territory. From 24 May 2007, the rent collection service is also available at the Customer Service Centres of any MTR station on the Kwun Tong Line, Tsuen Wan Line, Island Line, Tung Chung Line and Tseung Kwan O Line (except stations on the East Rail Line, West Rail Line, Ma On Shan Line, the Airport Express Line and Disneyland Resort Station).
| | | Only cash payment will be accepted at 7-Eleven and Customer Service Centres at MTR stations. Tenants using these payment methods should pay their rent at least three working days before the end of the calendar month in order to allow enough time for the transaction to be processed within the same month.
| | | Tenants are advised to check carefully and make sure the details printed on the receipt, such as the tenant code, payment date, time, as well as the amount paid are correct. Tenants should keep the receipt or make photocopies for record purpose.
| | | The 24-hour hotline of 7-Eleven is 2299 1110.
The 24-hour MTR Hotline is 2881 8888.
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| | | | | Autopay is a time-saving method which can spare tenants the trouble of queuing up for paying the rent;
| | | Tenants who choose to pay the rent by means of autopay may obtain an autopay authorization form at the respective estate offices;
| | | Tenants are required to bring along with them the completed autopay authorization form together with the relevant bank passbook to the respective estate offices during office hours for the process of the application. Autopay account holders can be the tenants themselves or their family members/relatives.
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SWD to Make Direct Rent Payment for CSSA Households
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Starting from 1 June 2007, the rent allowance granted to households in public rental housing / interim housing under the Comprehensive Social Security Assistance Scheme (CSSA) will be directly transferred to the Hong Kong Housing Authority (HA) by the Social Welfare Department (SWD). This arrangement is normally applicable to all CSSA households receiving rent allowance equivalent to or less than the monthly rent of their flats. |
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For CSSA households receiving rent allowance equivalent to the full amount of their monthly rent, their rent allowance will be credited to the HA directly by the SWD. Such households need not arrange separate monthly rental payment. |
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For CSSA households receiving rent allowance that only covers their monthly rent partially or those whose monthly CSSA payment is less than the rent allowance, they are required to settle the remaining balance at rent payment channels such as 7-Eleven convenience stores, MTR stations and the estate offices. |
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If rent payment of the CSSA households is settled by means of autopay, the HA will either suspend or adjust the amount to be debited from their designated bank accounts according to the SWD's information. Should any rent payment be subsequently found unsettled, the households concerned are required to make separate payments to the HA. |
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If in future the SWD has the need to recover or reduce the amount of rent allowance already paid to the HA, under normal circumstances, the households concerned should be responsible for repaying the overpaid amount to the SWD. |
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For enquiries regarding the arrangements on direct payment of CSSA rent allowance, please call the SWD special hotlines at 3575 8401 or 3575 8402 between 8:45 am and 1:00 pm, 2:00 pm and 6:00 pm, Monday to Friday. |
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For other enquiries, please call the HA Hotline at 2712 2712 or contact staff of the estate offices. |
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| | | | | To gain access to the 24-hour PPS service, tenants are required to register as a PPS account holder so that they may pay the rent through a tone phone any time they like;
| | | Tenants can bring along their Automated Teller Machine (ATM) cards or credit cards with the ATM function to any merchant outlets installed with PPS registration terminals to open a PPS account. They are then required to dial 18011 with a tone phone to enter the tenant codes stated in the notification issued by the estate office for bill registration. After registration, tenants may dial 18031 any time to pay the rent to the HA according to the instructions;
| | | It takes three working days to process rent payments made through PPS. To ensure that the rent is duly settled on the due date, tenants who pay the rent through PPS should complete the transaction at least three working days before the end of the calendar month;
| | | The PPS Merchant Code for the HA is 62;
| | | For details, please call our estate offices or the PPS Information Hotline
900 00 222 329.
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| | | | | Internet Banking or Phone Banking account holders of Hongkong & Shanghai Banking Corporation Limited (HSBC) and Hang Seng Bank Limited (HSB) can pay rent through the internet and any tone phone. Tenants should follow the instruction of the respective systems, choose 'Housing Authority' as the merchant, enter the tenant code to effect payment and keep the transaction code as record.
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| | | | | For enquiries, please contact the service hotline of respective banks:
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HSBC at 2748 3322 |
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HSBC at 2822 0228 |
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| | | | | Tenants may make use of their ATM cards or credit cards with the ATM function issued by the Hongkong & Shanghai Banking Corporation Limited (HSBC) / Hang Seng Bank Limited (HSB) to pay the rent to the HA at any HSBC/HSB ATMs with bill payment service according to the tenant codes stated in the notification issued by the estate office;
| | | It takes three working days to process rent payments made at ATMs. To ensure that the rent is duly settled on the due date, tenants who pay the rent at ATMs should complete the transaction at least three working days before the end of the calendar month.
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HA Rent Enquiry Hotline 2712 0660
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Public housing tenants can check their rent status and rent payment records of the recent six months by calling the 24-hour HA Rent Enquiry Hotline.
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The hotline updates its database after midnight every day. For payments made at estate offices or through PPS, e-banking systems, ATMs and other electronic means, or payments made at 7-Eleven and Customer Service Centres at MTR stations, please allow one to three working days before calling the hotline to check the most recent payment. |
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For details of using the HA Rent Enquiry Hotline, please click here. |
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| | | | | Tenants may pay the rent at the respective estate offices during the specified rent collection period;
| | | The rent can be paid by a crossed cheque made payable to the "Hong Kong Housing Authority";
| | | Payment by cash should be made in exact amount.
| | | In early 2006, a brand new e-Payment Card has been issued to all HA public rental housing tenants, replacing the paper Rent Card. Tenants can pay their rents at any of the HA's shroff offices during office hours simply by presenting the e-Payment Card.
| | | To learn more about the e-Payment Card, please click here.
| | | For tenants with special needs, rent collection service will be provided by the estate office upon request.
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Last revision date: 2 December 2007
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