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PRH Tenants (Maintenance Matters)

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You Have the Rights:

 
to require the Housing Department (HD) or the relevant management agency to carry out repairs to the building structure, common areas, building services installations and fixtures for which the HD is responsible;

to be informed in advance of the HD's planned maintenance works and their schedule of implementation;

to be informed of the progress of the relevant works and be given an explanation for any delay.

You Have the Responsibilities:

 
to avoid causing damage to any public facilities, such as fire exit doors and fire hoses. The HD has the right to take appropriate actions against the tenants responsible for any such damages, ranging from having them pay for the repairs to instituting prosecutions;

to keep your flat in good condition, maintain the facilities in your flat properly and pay for the costs of maintenance, use the building services installations and other facilities in the estate correctly, and inform the Estate Office of all damages to public facilities discovered as soon as possible;

to apply to the Estate Office before installing any building services like air-conditioners or altering any existing fixtures such as metal gatesets, windows and window grilles, and upon approval, carry out the works according to the prescribed specifications and keep the installations in good repair afterwards;

to reinstate unauthorized alterations at your own cost, and to pay for the remedy of any damage or loss arising from any such unauthorized alteration works. All authorized works must be carried out by qualified personnel and their completion duly certified;

to allow the HD's staff or agents to enter the flat to carry out inspection and repair works when necessary;

to be mindful of the safe use and day-to-day maintenance of the household electrical appliances and gas cooking equipment, and to employ qualified personnel for their regular inspection.

Estate Offices' Performance Pledge:

  For lift breakdowns, security guards of the building concerned will immediately ask the maintenance personnel to repair: 
   
- Where no trapping of passengers is involved, maintenance personnel will arrive within 45 minutes;
  -  Where trapping is involved, maintenance personnel will arrive within 25 minutes of report and have the passengers rescued within 30 minutes of arrival. 
 
For sudden interruption of electricity supply, the caretaker or security guard on duty will attend to it within 15 minutes upon receipt of report:
 
- Maintenance personnel will arrive within one hour during office hours;
- Maintenance personnel will arrive within two hours after office hours;
- For interruptions that affect a large area, supply will be resumed within eight hours after inspection.
   
For suspension of fresh water supply, maintenance personnel will attend to it within one hour. Where no repairs to underground water mains are required, supply will be resumed within 12 hours after inspection;
 
For suspension of flushing water supply, maintenance personnel will attend to it within two hours. Where no repairs to underground water mains are required, supply will be resumed within 24 hours after inspection;
         
Repairs for which the HD is responsible will commence within 12 days after immediate inspection following requests for repair from tenants. Where longer time is needed to commence works, the tenants affected will be advised of the reasons for the delay within five days of their request;
 
Blockage of drainage in public areas under the HD's care will be attended to within 15 minutes.

* This Performance Pledge is applicable to public housing estates managed directly by the HD or private Property Services Companies.

Other Rights & Responsibilities

Contact Information
 
HA Hotline: 2712 2712 (24-hour service)
Faxline: 2624 5685
Email: hkha@housingauthority.gov.hk



 

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Last revision date: 23 May 2008