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PRH Tenants (Tenancy Matters)

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In addition to those contained in the Tenancy Agreement, you have the rights:

 
to give your views directly to the Housing Department (HD) or through tenants' organizations such as Mutual Aid Committees or Estate Management Advisory Committees to help improve the management of your estate;

to appeal to the independent Appeal Panel if your tenancy is terminated by the HD;

to apply for HD's Rent Assistance Scheme, provided your household meets the eligibility criteria and is not a recipient of the Social Welfare Department's Comprehensive Social Security Assistance;

to apply for the Emergency Alarm System (commonly known as "pendant alarm") Grant if all members in your household are aged 60 or above and are not recipients of the Social Welfare Department's Comprehensive Social Security Assistance, provided that other relevant criteria are also met;

to apply for overcrowding relief through transfer provided relevant criteria are met;

to apply for the purchase of a flat under Home Ownership Scheme (HOS) or the HOS Secondary Market Scheme;

to purchase the flat which you are now living in when it is put up for sale under the Tenants Purchase Scheme.

Apart from observing the obligations in the Tenancy Agreement, you have the responsibilities:

 
to abide by the tenancy agreement and observe the policies adopted by the HA, failing which you may be liable to termination of tenancy;

to surrender the flat to the HD immediately if you no longer live in it, and if the number of members in your household has fallen below the minimum number set for your existing flat, to move to another suitable flat;

to keep the environment clean, take good care of the public facilities, avoid causing nuisances or noise, ensure the proper disposal of rubbish and not to cause obstruction to the fire escapes;

to inform the authorities concerned and the Estate Office immediately in case of emergency;

to provide accurate information concerning income, assets, and details about household members as required by the HD;

to declare your household particulars every two years as required under the policy;

to tender Notice-to-Quit to the HD upon acquisition of another form of subsidized housing administered by the HD or the Housing Society (including purchase of a flat under any subsidized home ownership schemes or transfer to another public housing flat), and to surrender your rental flat to the HD within a specified time.

HD Estate Offices' Performance Pledge:

 
When you visit our Estate Office, we will attend to you within 8 minutes;

When you pay your rent at our Estate Office, we will attend to you within 20 minutes;

Applications relating to tenancy, rent assistance, transfer or subsidy for the installation of an emergency alarm will be given interim replies within 10 days;

Complaints about security services in the estate will be handled within 12 hours of report;

Complaints about cleansing services in the estate will be handled within 12 hours of report;

Complaints about other estate matters will be given interim replies within 10 days and substantive replies within 18 days. For cases requiring more handling time, we will keep you informed of the progress from time to time;

 * This Performance Pledge is applicable to public housing estates managed directly by the HD or private Property Services Companies.
  

Other Rights & Responsibilities

Contact Information
 
HA Hotline: 2712 2712 (24-hour service)
HD Complaint Faxline: 2624 5685
Email: hkha@housingauthority.gov.hk


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Last revision date: 5 June 2008