to provide full and accurate information about yourself and your family members, substantiated by documentary proofs and inform the Housing Department (HD) of any subsequent changes as soon as they arise;
to provide timely replies to the HD's letters;
to ensure that the statements made upon application are true and correct;
to attend vetting interviews and appointments for other formalities as required punctually;
to complete intake formalities at the estate office according to the appointed time;
We will process your application within one month on receiving your application with all requisite documents;
We will attend to the general enquiries made in person within 15 minutes;
We will give one week's advance notice for vetting interviews and conduct the interview within 30 minutes of the appointed time if you arrive on time;
We will advise you of your eligibility within two months after the interview if full information is provided;
We will immediately verify your information and conduct an interview with you within three weeks upon receipt of referral from the Social Welfare Department recommending "compassionate rehousing";
We will make available information on progress of applications through the Enquiry Hotline 2712 2712.
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