Close
CONTENTS 繁體版 簡體版
Corporate Vision Corporate Profile Corporate Strategies Mid-Year Performance Review of 2006/07 Corporate Plan Key Activities in 2007 / 08 Key Performance Indicators Consolidated Budgets
Graphic
Corporate Plan 07 / 08
5. Key Performance Indicators
Fifteen Key Performance Indicators (KPIs) were adopted in 2006 / 07 to help evaluate and monitor our performance in implementing the key programmes and activities. We have reviewed these KPIs and found that most of them remain broadly applicable to the new activities and work priorities of the Housing Authority (HA). For 2007 / 08, we adopt 15 KPIs[9] with suitable adjustments to some of the targets. The past performance and proposed targets of these KPIs for the coming year are as follows.
KPI 2005 / 06 Target 2006 / 07 Target 2007 / 08 Target
(year-end performance as at 31.3.2006) (mid-year performance as at 30.9.2006)  
(1) Number of New Public Rental Housing (PRH) Flats to be Provided 20 000
(17 150)
7 200
(2 400)
16 400
(2) Average Waiting Time for PRH (years)      
  Overall 3
(2)
3
(1.9)
3
 
  Elderly 2
(1.2)
2
(1.3)
2
 
(3) Annual Average Cost per PRH Unit under Housing Department Management ($)      
  Direct management cost 3 700
(3 764)
4 000
(4 233)
4 300 [10]
 
  Actual maintenance cost 2 800
(2 235)
2 800
(1 952)
2 300 [11]
 
(4) % of Rent Arrears      
  Domestic Below 4.5
(4.46)
Below 4.5
(4.85)
Below 3.5 [12]
 
  Commercial Below 5
(9.96)
Below 5
(9.48)
Below 5 [13]
 
(5) % of Overcrowded Families[14] against Total PRH Families Below 1.0
(0.8)
Below 1.0
(0.73)
Below 1.0
 
(6) Vacancy Rate (%)      
  PRH Below 1.5
(1.4)
Below 1.5
(1.7)
Below 1.5
 
  Commercial properties Below 6
(7.56)
Below 7
(9.35)
Below 7
 
(7) Average Turnaround Time for Vacant Flat Refurbishment (days) Not exceeding 50
(45)
Not exceeding 50
(41)
Not exceeding 48
 
(8) Average Development Lead Time for Housing Projects (months) 60
(58)
60
(59)
60
 
(9) Average Number of Defects per Flat at Handover Not exceeding 0.8
(0.36)
Not exceeding 0.8
(0.4)
Not exceeding 0.8
 
(10) Accident Rate in Construction Sites (number of accidents per 1 000 workers) Not exceeding 25
(21)
Not exceeding 25
(11.1)
Not exceeding 25
 
(11) Media Enquiries Handled      
  General enquiries (within 48 hours) 95%
(95%)
95%
(95%)
95%
 
  Enquiries requiring the collection of detailed information (within 10 days) 100%
(100%)
100%
(100%)
100%
 
(12) Training Investment per Staff Member ($) 2,200
(1,449)
2,000
(232.34)
1,800 [15]
 
(13) Overall Evaluation of Training Course Effectiveness 75% with rating of very effective or above
(78%)
75% with rating of very effective or above
(88.5%)
75% with rating of very effective or above
 
(14) Paper Consumption 7.5% lower than the consumption in 2002/03
(8.6% lower than the consumption in 2002/03)
10% lower than the consumption in 2002/03
(75 930 reams) [16]
10% lower than the consumption in 2002/03
(15) Volume of Domestic Waste Paper Collected from Estates for Recycling (tonnes) 16 000
(13 944)
16 000
(6 981)
16 000