Environmental, Health and Safety Report 2003 / 04

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Annexes
A. Summary of Feedback

We greatly value your feedback and give serious consideration to all views received. We believe that listening to and addressing your feedback is crucial to the continual improvement of our reporting process.

Our previous Environmental Report for 2002 / 03 entitled "Meeting Environmental Challenges for a Sustainable Future" received a Certificate of Merit under the category of Best Environmental Reporting Award at the 2003 Hong Kong Eco-Business Award, and Commendation Award at the ACCA^[7] Environmental Reporting Awards. There is always room for further improvement. In this annex, we provide a summary of your feedback on last year's report and how we addressed your feedback.

We are pleased that the overall comments on last year's report were very positive. All respondents gave us an overall rating of either "Very Good" or "Good". Similarly, most of the respondents (90%) found our report very informative and useful. The remainder thought that the report was adequate. Overall, our readers have found sections on "Performance Review" and "Targets and Initiatives" to be most useful. About two-thirds of respondents also found the report to be clear and easy to understand.

Along with the positive comments, we also received some constructive suggestions for improvement. For example, readers told us that the layout of the web design could be further improved to facilitate the browsing of information on the web, and we have taken these comments on board for this report. This year we continue to publish our report on both CD-ROM and through the Internet, and we have enhanced the user-friendliness of the web browsing.