Page 80 - 香港房屋委员会年报 Hong Kong Housing Authority Annual Report

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服務承諾 服務目標 2020年實際成績 *
Performance Pledge Performance Achievement
Target in 2020*
16 遇有食水供應突然中斷：
For sudden interruption of fresh water supply:
(a) 屋邨管理人員會在屋邨辦事處接報後15分鐘內到場處理； 99% 100%
Estate management personnel will arrive at the scene to attend to the sudden interruption
of fresh water supply within 15 minutes upon receipt of report to the estate office;
(b) 維修人員會在1小時內到場維修； 95% 100%
Maintenance personnel will arrive within 1 hour for maintenance;
(c) 若不涉及地底輸水管的維修，供水會在檢查後9小時內恢復。
Supply will be resumed within 9 hours after inspection where no repairs to underground 95% 100%
water mains are required.
17 遇有沖廁水供應突然中斷：
For sudden interruption of flush water supply:
(a) 屋邨管理人員會在屋邨辦事處接報後15分鐘內到場處理； 99% 100%
Estate management personnel will arrive at the scene to attend to the sudden interruption
of flush water supply within 15 minutes upon receipt of report to the estate office;
(b) 維修人員會在2小時內到場維修； 95% 100%
Maintenance personnel will arrive within 2 hours for maintenance;
(c) 若不涉及地底輸水管的維修，供水會在檢查後20小時內恢復。
Supply will be resumed within 20 hours after inspection where no repairs to underground 95% 98.44%
water mains are required.
18 如屬房屋署負責維修的公眾地方排水道淤塞，我們會在屋邨辦事處接報後
15分鐘內到場處理。 99% 100%
We will arrive at the scene to attend to blockage of drainage in public areas under the Housing
Department’s (HD’s) care within 15 minutes upon receipt of report to the estate office.
19 在接獲公屋住戶的維修要求後，如屬房屋署負責的項目，我們會在屋邨辦事處
接報後12天內動工維修。如需較長時間始能動工，我們會在5天內將原因告知
公屋住戶。（此維修要求不包括服務承諾第14至第18項所載者。）
We will commence repairs within 12 days upon receipt of tenants’ request to the estate office 90% 98.17%
for repairs which the HD is responsible. We will inform tenants of the reasons for the delay
within 5 days if longer time is needed to commence works. (The above repair requests exclude
those as mentioned in pledge nos. 14 to 18)
20 在接獲報告房屋署管理的樹木懷疑有危險時：
Upon receipt of report of suspected hazard imposed by trees managed by the HD: 95% 100%
(a) 我們會在30分鐘內到場；
We will arrive at the scene within 30 minutes;
(b) 我們會在到場後90分鐘內圍封現場有危險的地方； 95% 100%
We will cordon off the hazardous zone within 90 minutes of arrival;
(c) 如果有倒下的枝條，我們會在到場後4小時內清理； 90% 100%
We will arrange clearing of fallen branches, if any, within 4 hours of arrival;
(d) 我們會在3天內檢查有關樹木的狀況。 90% 100%
We will conduct an inspection to the condition of the tree in question within 3 days.