Page 82 - 香港房屋委员会年报 Hong Kong Housing Authority Annual Report

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服務承諾 服務目標 2020年實際成績 *
Performance Pledge Performance Achievement
Target in 2020*

商業單位 / 非住宅單位租戶
Commercial Premises / Non-domestic Premises Tenants

27 如租戶提供的申請資料齊備，我們會按以下三類個案，從業主的角度審批租戶的
裝修工程申請：
We will vet from Landlord’s role and approve tenants’ applications for fitting-out works
according to the following three classes, subject to the availability of requisite information: 95% 100%
(a) 簡單個案：不更改建築物的屋宇裝備、結構、防水設備、排水設施、間隔和
外觀，於10天內完成。
Simple case: No alteration of Building Services installations, structure, waterproofing,
drainage, compartmentation, outlook of the building. To be completed within 10 days.
(b) 一般個案：相當大量建築工程、內部間隔移位、在樓板或牆壁闢設開口，
於20天內完成。 90% 100%
Normal case: Considerable amount of building works, relocation of internal partitions,
forming of openings in floor or wall. To be completed within 20 days.
(c) 複雜個案：涉及重大建築工程、加建樓板或牆壁、安裝重型機器或設備，
於30天內完成。
Complicated case: Involved major building works, additional floor or wall, installation of
heavy machine or equipment. To be completed within 30 days.

（上述時間框架不計算運輸及房屋局常任秘書長（房屋）辦公室轄下獨立審查組 90% 100%
所處理涉及改建和加建裝修工程需要的時間。）
(The above time frames exclude the time required for processing by the Independent Checking
Unit under the Office of the Permanent Secretary for Transport and Housing (Housing) for
fitting-out works which involve alteration and addition.)
28 如商業單位租戶續訂租約獲得批准，我們會在現行租約屆滿前3個月，把新租金
和新租約條款通知他們。 95% 100%
We will provide commercial premises tenants with new rent and new tenancy terms three
months before expiry of the existing tenancies if renewal is approved.

工程承建商及服務承辦商
Works and Services Contractors
29 我們在收到關於申請列入房委會工程承建商及物業管理服務供應商名冊的完整
資料後，會於3個月內完成處理。
Upon receipt of a complete set of information from the applicant for admission onto the 95% 100%
HA’s List of Works Contractors and Property Management Services Providers, the processing
shall be completed within three months.

一般市民
General Public
30 我們將於收到投訴和查詢個案10天內作初步答覆。 100% 100%
We will provide an interim reply within 10 days of receipt of complaint and enquiry cases.
31 我們將於收到投訴和查詢個案21天內作具體答覆。我們如未能於21天內作具體
答覆，將於作具體答覆限期當天前及每月告知進展。
We will provide a substantive reply within 21 days of receipt of complaint and enquiry cases. 100% 99.99%
If we cannot provide a substantive reply within 21 days, we will keep the complainant / enquirer
informed of the progress on or before the substantive reply due date and on a monthly basis.
32 房委會熱線接到的所有來電均會於20秒內由電話系統接聽。
All telephone calls to Housing Authority Hotline will be answered by the hotline system 90% 100%
within 20 seconds.
* 2020實際成績由2020年1月1日起計算至2020年12月31日。
The achievement in 2020 covers the period from 2020.01.01 to 2020.12.31.