Sustainability Report 2019/20

Stakeholder Engagement and Significant Material Aspects

Stakeholder Engagement

The HA values comments and feedbacks from stakeholders. We have identified a list of key stakeholders according to their relationship with and dependence on our operations, and have engaged them via different engagement channels and initiatives.

Staff members

Staff members

Engagement Channels and Initiatives

  • Departmental Consultative Committees
  • Development and Construction Division (DCD) Academy
  • Staff development training
  • Annual performance appraisals
  • “Housing Dimensions” publications
  • DCD Newsletter
  • Departmental Staff Suggestion Scheme
  • Environmental awareness programmes
  • Staff associations
  • Intranet
  • Sustainability Report
Suppliers / Contractors

Suppliers / Contractors

Engagement Channels and Initiatives

  • Regular meetings / briefings
  • Site-visits
  • Mobile applications
  • Contractor performance appraisals
  • Contractor Award Schemes
Legislators and local district councillors

Legislators and local district councillors

Engagement Channels and Initiatives

  • Consultation meetings
  • Legislative Council meetings
  • District Council meetings
Media

Media

Engagement Channels and Initiatives

  • “Housing Dimensions” publications
  • Press releases
  • Social media
  • Enquiries
  • Local and international events and conferences
Tenants

Tenants

Engagement Channels and Initiatives

  • Estate Management Advisory Committees 
  • Estate Newsletter
  • Residents surveys & post-completion reviews
  • Customer satisfaction surveys
  • Briefing sessions & meetings
  • “Green Living” Mini-website
  • “iHousing” mobile application
  • Environmental and community relations programmes
  • Sustainability Report
Government departments or agencies

Government departments or agencies

Engagement Channels and Initiatives

  • Cross-departmental meetings
  • Charters and schemes
Non-governmental organisations

Non-governmental organisations

Engagement Channels and Initiatives

  • Community environmental programmes
  • Sustainability Report
General public

General public

Engagement Channels and Initiatives

  • “Housing Dimensions” publications
  • Press releases
  • Social media
  • “Green Living” Mini-website
  • Sustainability Report
  • Public events and activities

Materiality Assessment

To deepen our understanding on concerns of our people, partners, regulators, and the community, we conduct regular stakeholder engagement exercises. Our senior management reviews and responds to stakeholders’ comments and feedback in internal management meetings.

Considering comments from our stakeholders, below is the list of material aspects and the reporting boundaries for this Report.

Materiality Assessment

Economic

  • Economic Performance
  • Indirect Economic Impacts
  • Procurement Practices

Environment

  • Materials
  • Energy*
  • Water
  • Biodiversity
  • Emissions
  • Effluents & Waste*
  • Environment – Compliance
  • Transport
  • Noise

* The performance of HA’s contractors in the areas of “Energy”, “Effluents & Waste” and “Occupational Health and Safety” have also been covered in this Report.

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