In allocating public rental housing (PRH) flats, we will take into consideration the need of persons with disabilities (PWDs) or chronic diseases and provide them with appropriate ancillary facilities. For the convenience of wheelchair-bound persons, we will offer them flats on floors accessible by lifts, widen the doorway and provide a ramp for them as far as practicable. If a flat has to be converted to cater for the needs of disabled individuals, we will undertake the full cost incurred. Conversion works include conversion of the bath tub into a shower area, installation of grab rails in the bathroom and raising the floor slab of the balcony to make it level with that of the living room, etc.

In cases where conversion to an existing flat is not feasible due to physical constraints, a disabled person may apply for transfer to a flat in the same or another estate together with his / her family. We will consider such applications on individual merits and make appropriate arrangements.

Private car and motor cycle owners with disabilities living or working in the PRH estates may enjoy a 50% concessionary discount on monthly parking fees at car parks of the Housing Authority (HA) if they have obtained an approval letter from the Commissioner for Transport and a valid Disabled Person's Parking Permit issued by the Transport Department, while private car and motor cycle drivers may enjoy a 50% concessionary discount on hourly parking fees if they are holders of the Disabled Person's Parking Permit.

When necessary, hearing-impaired persons may apply for a free installation of a flashing-light doorbell for their ease of answering the door.

Keeping of dogs inside leased premises without the prior written consent of the HA is prohibited. However, we will consider giving conditional permission for the keeping of service dogs by tenants with visual or audio disabilities.

In case of the need to carry out repairs to in-flat items that should be handled by tenants on their own, households having family members with disabilities may approach us for the arrangement of such repair works at their own cost.

PRH estates are designed to provide, as far as possible, a barrier-free living environment to facilitate the PWDs in accessing the services and facilities that the estates provide. We will carry out various improvement works in existing estates as far as practicable with a view to meeting prevailing requirements on barrier-free access provisions.

Households having family members with disabilities or chronic diseases or in need of special care, such as those who are mobility handicapped (wheelchair-bound), visually impaired or hearing impaired, those who need to undergo renal dialysis at home or need the aid of oxygen breathing apparatus and those implanted with a cardiac pacemaker, may provide their emergency telephone contacts and other relevant information to the staff of the estate offices by telephone or in person. To address the special needs or requests of individual households, the staff of the estate offices will provide suitable assistance to them as far as possible, e.g. to inform the households direct in case of emergencies such as fire, theft, bursting of pipes and suspension of water or electricity supply or lift service.

Households having family members with disabilities or chronic diseases may approach the Social Welfare Department direct or through the respective estate offices for other support services such as home help, rehabilitation and counselling services.