Tenants can check their rent payment status and rent payment records of the recent six months by calling the 24-hour HA Rent Enquiry Hotline 2712 0660.

The hotline updates its database on rent payment after midnight every day. For payments made at the estate shroff offices, please allow one working day before checking the most recent payment. For payments made at
7-Eleven, MTR (including Light Rail) Customer Service Centres, China Resources Vanguard Supermarkets and VanGO Convenience Stores or through PPS, ATM, internet / phone banking and other electronic means (excluding autopay), please allow three working days before checking.

To learn how to use the HA Rent Enquiry Hotline, please click the link below:
HA Rent Enquiry Hotline (PDF format)

We have installed Rent Enquiry Kiosks in 175 estate offices to provide handy service to our tenants. Simply insert your e-Payment Card into the kiosk and you can check and, if required, print out your latest rent payment status and rent payment records of the recent six months.

The rent enquiry system updates its database on rent payment after midnight every day. For payment made at the estate shroff offices, please allow one working day before checking the most recent payment. For payments made at 7-Eleven, MTR (including Light Rail) Customer Service Centres, China Resources Vanguard Supermarkets and VanGO Convenience Stores or through PPS, ATM, internet / phone banking and other electronic means (excluding autopay), please allow three working days before checking.

Tenants can enquire their rent payment position and rent payment history any time through the Rent Enquiry function of our e-Services.

If you are a first-time e-Services user, you have to create a personal account by inputting your Electronic Payment Tenant Code which is shown on your e-Payment Card, and fill in some personal particulars as specified to verify your identity. After completion of the above registration process, you can enjoy the host of conveniences offered by our
e-Services, including rent enquiries.

Please note that e-Services updates its database on rent payment after midnight every day. For payment made at the estate shroff offices, please allow one working day before checking the most recent payment. For payments made at 7-Eleven, MTR (including Light Rail) Customer Service Centres, China Resources Vanguard Supermarkets and VanGO Convenience Stores or through PPS, ATM, internet / phone banking and other electronic means (excluding autopay), please allow three working days before checking.

Note 1: Refers to both tenants of PRH and licensees of IH.
Note 2: Refers to both the rent of PRH and the licence fee of IH.