Tenants using the Housing Department e-Payment Card can pay rent at

• some 900 7-Eleven over the territory
• over 140 China Resources Vanguard Supermarkets and VanGO Convenience Stores
• 83 MTR Customer Service Centres (including those along the Light Rail; but excluding those along the Airport Express and at Lo Wu, Lok Ma Chau, Racecourse and Disneyland Resort stations)

Only cash payment will be accepted at these collection points. To ensure that the rent is fully settled by the due date, tenants should ensure the rent is paid at least three working days before the rent due date.

Tenants are advised to check carefully and ensure the details printed on the receipt, such as the Electronic Payment Tenant Code, payment date and time, as well as the amount paid are correct. They should keep the receipt and, if necessary, make photocopy for record purpose.

The following are the enquiry hotlines of our rent collection channels:

• 7-Eleven:2299 1110
• Vanguard: 2586 3640
• VanGO: 2586 3567
• MTR: 2881 8888

Autopay is a time-saving method which can save tenants the trouble of queuing up to pay rent.

Tenants who choose to pay their rent by means of autopay may obtain an autopay authorisation form from the estate office. Simply fill in the form and bring it to your respective estate office together with the bank passbook or statement relevant to your application.

Autopay account holders can be the tenants themselves or their family members / relatives.

Starting from 1 June 2007, the rent allowance granted to households under the Comprehensive Social Security Assistance Scheme (CSSA) is directly transferred to the Housing Authority (HA) by the Social Welfare Department (SWD).

CSSA households receiving rent allowance covering full monthly rent, do not have to pay rent at the estate office. For CSSA households whose rent allowance only covers their monthly rent partially, or those whose rent allowance is less than the monthly rent, they are still required to settle the remaining balance at the estate office or other rent paying channels.

If CSSA households maintain rent payment by means of autopay, the HA will either suspend or adjust the amount to be debited from their designated bank accounts according to the SWD's information. Should any rent be subsequently found unsettled, the households concerned are required to make separate payments to the HA.

If the SWD has the need to recover or reduce the amount of rent allowance already paid to the HA, the households concerned should be responsible for repaying the overpaid amount to the SWD.

For enquiries regarding the arrangements on direct payment of CSSA rent allowance, please contact your respective case worker of the SWD.

For other enquiries, please call the HA Hotline at 2712 2712 or contact your respective estate office.

To gain access to the 24-hour PPS service, tenants are required to register for a PPS account. You can bring along your Automatic Teller Machine (ATM) card or credit card with ATM function to any merchant outlets installed with a PPS registration terminal.  For bill registration, you have to dial 18011 and enter the Electronic Payment Tenant Code printed on the e-Payment Card issued by the estate office. The PPS Merchant Code for the HA is 62.

To make rent payment through PPS by Phone, you can dial 18031 and follow the instructions. You can also use the PPS by Internet to pay rent any time.

With a PPS account, you can also pay rent through the PPS by Internet. After logging in with your PPS account number / name and your password, simply follow the instructions to pay your rent. When paying rent through PPS by Internet for the first time, you have to add "Hong Kong Housing Authority" to your payee list first.

It takes three working days to process rent payments made through PPS. To ensure that the rent is fully settled by the due date, you should complete the transaction at least three working days before the rent due date.

For details, please call the PPS Information Hotline 900 00 222 329 or contact your respective estate office.

Internet banking or phone banking account holders can pay rent through the internet and any tone phone. Please follow the instruction of the respective systems. Remember to choose "Hong Kong Housing Authority" as the merchant, and enter your Electronic Payment Tenant Code which is printed on your e-Payment Card to effect payment. You are advised to keep the transaction reference code for record.

For enquiries, please call the service hotline of your bank.

Please refer to the link below to view the list of banks with internet banking and accept payment to "Hong Kong Housing Authority":
List of Banks with Internet Banking and Accept Payment to "Hong Kong Housing Authority" (PDF format)

Tenants can make use of their ATM cards or credit cards with the ATM function issued by the HSBC or Hang Seng Bank Limited (HSB) to pay rents. Insert your card to any HSBC / HSB ATM with bill payment service, follow the instructions and enter your Electronic Payment Tenant Code as shown on your e-Payment Card.

It takes three working days to process rent payments made at ATMs. To ensure that the rent is fully settled by the due date, please complete the transaction at least three working days before the rent due date.

Tenants may pay rents either by cash or cheque at any estate shroff offices during the rent collection service hours.

Please click on the following link for details of our estate shroff offices:
List of Estate Shroff Offices (PDF format)

Payment either by cash or cheque should be made in exact amount. Cheques must be crossed and made payable to the "Hong Kong Housing Authority".

Remember to bring along your e-Payment Card when making rent payments at shroff offices.

Check out what is the e-Payment Card by clicking the following link:
e-Payment Card (PDF format)

Note 1: Refers to both the rent of PRH and the licence fee of IH.
Note 2: Refers to both tenants of PRH and licensees of IH.