Hong Kong Housing Authority and Housing Department

Special Notices

Special Notices
Five-day week in the Government

From 1 April 2007, the Housing Department (HD) has implemented Five-day Week.

The opening hours of the estate shroff office are as follows:

Estate Shroff Office Wednesday Saturday /
Sunday /
Public Holiday

The opening hours of the Estate Shroff Office

(The actual collection service hours of each estate shroff office may vary depending on local service needs. Please contact respective estate shroff office for details.)

9:00 am - 12:00 noon Closed

Other than those estate shroff offices providing rent collection services on Wednesday morning, there are about 30 'District Shroff Offices' providing whole day rent collection service from Monday to Friday.

For those estates without 'District Shroff Offices', 7-Eleven/Circle K/VanGO Convenience Store or China Resources Vanguard Supermarket in the vicinity, shroff collection service is provided in the morning from Monday to Friday.

Please contact respective estate shroff office for details.

Tenants may also pay rent through alternative channels such as Autopay, Payment by Phone, Internet Banking, Phone Banking, Automatic Teller Machine, 7-Eleven/Circle K/VanGO Convenience Store or China Resources Vanguard Supermarket.

Public Enquiry
Services
Weekday Saturday /
Sunday /
Public Holiday
Public Enquiry Service for Public Rental Housing application at the Hong Kong Housing Authority Customer Service Centre in Wang Tau Hom Monday - Friday
8:00 am - 6:00 pm
Closed
Management and maintenance services in public rental estates * Monday - Friday
8:45 am - 6:00 pm
Closed
Housing Information Centre in Sham Shui Po Monday - Friday
8:30 am - 5:45 pm
Closed

* For emergency estate management and maintenance services outside office hours, please contact 2761 5555.

For most of backend offices, including the Headquarters Building in Ho Man Tin, the opening hours are 8:45 am to 6:00 pm, Monday to Friday, with one-hour lunch break ranging from 12:15 pm to 2:00 pm. The operating hours of the Warden Service at Housing for the Senior Citizens are 8:00 am to 11:00 pm, Monday to Sunday.

A drop-in box is provided at the atrium of the Hong Kong Housing Authority Headquarters for the collection of documents submitted by members of the public in person from 8:45 am to 6:00 pm on Saturdays, Sundays and public holidays. These include appeals submitted under the Estate Agents Ordinance.

The opening hours of the Independent Checking Unit are 8:30 am to 5:30 pm, Monday to Thursday and 8:30 am to 6:00 pm, Friday, lunch break 12:30 pm to 1:30 pm.  While those of Receipt and Despatch Counter service are 8:30 am to 5:30 pm, Monday to Friday.

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