Hong Kong Housing Authority and Housing Department

Total Maintenance Scheme

Total Maintenance Scheme
Photo: Total Maintenance Scheme

Housing Authority launched the Total Maintenance Scheme (TMS) in 2006 to proactively inspect the in-flat conditions and provide comprehensive repair services for PRH units with age of 10 years or above to improve tenants’ living environment while enhancing the economic efficiency and lengthening the life span of HA’s assets.

The TMS has been adopting a three-pronged approach: i.e. (a) assigning In-flat Inspection Ambassadors to inspect and record in-flat conditions and maintenance problems; (b) responding quickly to tenants’ requests and arranging one-stop repair services whenever necessary; and (c) strengthening promotion and education.