Starting from 1 June 2007, the rent allowance granted to CSSA households is directly transferred to the Housing Authority (HA) by the Social Welfare Department (SWD).
CSSA households receiving rent allowance covering full monthly rent, do not have to pay rent at the estate office. For CSSA households whose rent allowance only covers their monthly rent partially, or those whose rent allowance is less than the monthly rent, they are still required to settle the remaining balance at the estate office or other rent paying channels.
If CSSA households maintain rent payment by means of autopay, the HA will either suspend or adjust the amount to be debited from their designated bank accounts according to the SWD's information. Should any rent be subsequently found unsettled, the households concerned are required to make separate payments to the HA.
If the SWD has the need to recover or reduce the amount of rent allowance already paid to the HA, the households concerned should be responsible for repaying the overpaid amount to the SWD.
For enquiries regarding the arrangements on direct payment of CSSA rent allowance, please contact your respective case worker of the SWD.
For other enquiries, please call the HA Hotline at 2712 2712 or contact your respective estate office.