The Hong Kong Housing Authority (HA) provides a wide range of convenient payment methods for rent (Note 1) and / or other charges (Note 2) for our tenants (Note 3).
Faster Payment System (FPS)
PRH tenant can pay rent anytime anywhere 24 hours a day, by using FPS via the iHousing Mobile App (iHousing). FPS e-Payment Service now supports stored value facilities (e-wallets) including AlipayHK, WeChat Pay HK, PayMe by HSBC, and Tap & Go to provide a more flexible payment choice to our tenants. Tenants can also use mobile banks’ Apps and e-wallets to scan the QR Code on the demand note issued by Estate Office to pay other charges.
Paid by FPS via designated banks Apps available in your mobile device
After logging in to iHousing and landing on “Rent Payment” page, click the “FPS Paid by FPS via designated banks Apps ” , then choose your designated bank and complete the transaction according to the instructions of your designated bank's app. After payment, acknowledgment message(s) will be sent to you by your designated bank. Please check and save for records.
Paid by FPS via saved QR code in your mobile device
After logining in to iHousing and landing on “Rent Payment” page, click the “FPS Save QR Code to Photo Gallery
(Note: It takes three working days to process rent payments made through FPS. To ensure that the rent is fully settled within the month, you should complete the transaction at least three working days before the end of the calendar month. For details, please call the service hotline of your bank/ e-wallet operator or contact your respective estate office.)
Rent and / or Other Charges Collection Service at Convenience Stores and Supermarkets
Tenants can pay rent by using the Housing Department (HD) e-Payment Card or a Quick Response (QR) Code generated by the iHousing Mobile App (iHousing); or pay other changes by presenting the barcode as shown on the demand note issued by Estate Office, at over 1 500 collection points in Hong Kong below:
7-Eleven Convenience Stores： (enquiry hotline: 2299 1110)
Circle K Convenience Stores： (enquiry hotline: 2991 6337)
U select Supermarkets： (enquiry hotline: 2586 3686)
Tenants are advised to check carefully and ensure the details printed on the receipt, such as the Electronic Payment Tenant Code or demand note number, payment date and time, as well as the amount paid are correct. Receipt(s) should be kept properly, and photocopy(ies) should be made for record-keeping if necessary.
(Note: 7-Eleven Convenience Stores only accept cash payment; Circle K Convenience Stores and U select Supermarkets accept cash payment or EPS. Each payment is with a maximum amount of HK$5,000 per transaction; the maximum settlement limit by EPS may vary by the card issuing bank. Tenants should complete the transaction at least three working days before the end of each calendar month to ensure that the rent is fully settled within the month.)
Autopay
Tenants who pay rent through autopay do not have to worry about forgetting to make the monthly rent payment any more.
Tenants who choose to pay their rent by autopay may obtain an “Autopay - Direct Debit Authorisation Form” from the estate office. Simply bring along with you the bank passbook or statement relevant to your application to your respective estate office.
The autopay account holder can be the tenant himself / herself or his / her family member / relative.
Automatic Teller Machine (ATM)
Tenants can make use of their ATM cards or credit cards with the ATM function issued by the Hongkong and Shanghai Banking Corporation Limited (HSBC) / Hang Seng Bank Limited (HSB) to pay rents and other charges. Insert your card to any HSBC / HSB ATM with bill payment service, follow the instructions and enter your Electronic Payment Tenant Code as shown on the HD e-Payment Card or the demand note number.
It takes three working days to process rent payments and / or other charges made at ATMs. To ensure that the rent is fully settled within the month, please complete the transaction at least three working days before the end of the calendar month.
PPS
To gain access to the 24-hour PPS service to pay rents and other charges, tenants are required to register for a PPS account. You can bring along your Automatic Teller Machine (ATM) card or credit card with ATM function to any merchant outlets installed with a PPS registration terminal.
For details, please call the PPS Hotline 2311 9876 or contact your respective estate office.
List of Banks/ E-wallets with PPS and Accept Payment to 'Hong Kong Housing Authority' (PDF format)
Estate Shroff Offices
Except paying cash and cheque, tenants may pay rents and other charges by using the mobile banking app or stored value facilities (e-wallets) including AlipayHK, WeChat Pay HK, PayMe by HSBC and Tap & Go that supports FPS to make instant transfer of money through the FPS QR Code generated by the Mobile Point of Sales (mPOS) devices at any estate shroff offices during the rent collection service hours.
Please click on the following link for details of our estate shroff offices:
List of Estate Shroff Offices (PDF format)
Payment either by cash or cheque should be made in exact amount. Cheques must be crossed and made payable to the "Hong Kong Housing Authority".
Remember to bring along your HD e-Payment Card when making rent payments at shroff offices.
Check out what is the HD e-Payment Card by clicking the following link:
e-Payment Card (PDF format)
Direct Rent Payment for Comprehensive Social Security Assistance (CSSA) Households
Starting from 1 June 2007, the rent allowance granted to CSSA households is directly transferred to the Housing Authority (HA) by the Social Welfare Department (SWD).
CSSA households receiving rent allowance covering full monthly rent, do not have to pay rent at the estate office. For CSSA households whose rent allowance only covers their monthly rent partially, or those whose rent allowance is less than the monthly rent, they are still required to settle the remaining balance at the estate office or other rent paying channels.
If CSSA households maintain rent payment by means of autopay, the HA will either suspend or adjust the amount to be debited from their designated bank accounts according to the SWD's information. Should any rent be subsequently found unsettled, the households concerned are required to make separate payments to the HA.
If the SWD has the need to recover or reduce the amount of rent allowance already paid to the HA, the households concerned should be responsible for repaying the overpaid amount to the SWD.
For enquiries regarding the arrangements on direct payment of CSSA rent allowance, please contact your respective case worker of the SWD.
For other enquiries, please call the HA Hotline at 2712 2712 or contact your respective estate office.
Note 1: Refers to both the rent of public rental housing (PRH) and the licence fee of interim housing (IH).
Note 2: Refers to tenants, including Interim Housing Licence holders, can pay by presenting the barcode on the one time demand note issued by Estate Office, including repair charges, document replacement fees, storage charges, photocopy service fees and other miscellaneous charges, etc.
Note 3: Refers to both tenants of PRH and licencees of IH.
