The Hong Kong Housing Authority (HA) provide a daily 24-hour personal answering service for the HA Hotline (2712 2712), the Home Ownership Scheme Sales Hotline (2712 8000) and the Complaint Hotline for Cleansing Workers and Security Guards (2712 0813). HA’s telephone enquiry service is equipped with a 24-hour interactive voice response system. The public can call the hotline round-the-clock to listen to pre-recorded information such as the application of public housing, the Home Ownership Scheme, estate management issues and the leasing of commercial properties, or contact a Customer Service Officer to make an instant enquiry. Voice mails left to Housing Authority Hotline will be replied within 24 hours.
For English speaking enquiry service, please press "3" after you have been connected to the hotline system.