Hong Kong Housing Authority and Housing Department

Service Hours

Service Hours

The service hours of most Housing Authority / Housing Department services are provided below. For enquiries, please Contact Us.

 

Estate Shroff Office

Estate Shroff Office

Wednesday

Saturday / Sunday /
Public Holiday

Rent Collection Service of the Estate Shroff Office

9:00 am - 12:00 noon

Closed

(The actual collection service hours of each estate shroff office may vary depending on local service needs. Please contact respective estate shroff office for details.)

Other than those estate shroff offices providing rent collection services on Wednesday morning, there are about 30 'District Shroff Offices' providing whole day rent collection service from Monday to Friday.

For those estates without 'District Shroff Offices', 7-Eleven/Circle K/VanGO Convenience Store or China Resources Vanguard Supermarket in the vicinity, shroff collection service is provided in the morning from Monday to Friday. 

Please contact respective estate shroff office for details. 

Tenants may also pay rent through alternative channels such as Autopay, Payment by Phone, Internet Banking, Phone Banking, Automatic Teller Machine, 7-Eleven/Circle K/VanGO Convenience Store or China Resources Vanguard Supermarket.

 

Other Key Services

Services / Offices

Service Hours

Monday to Friday

Saturday / Sunday / Public Holiday

Housing Authority Hotline

24 hours

Management and maintenance services in public rental estates 

8:45 am - 6:00 pm

Closed

For emergency estate management and maintenance services outside office hours, please contact 2761 5555.

Departmental Communication Centre

6:00 pm - 8:45 am(the following day)

24 hours

The Centre operates within the above service hours, or when typhoon signal no. 8 or above, landslide warning, rainstorm red or rainstorm black warning is hoisted, or in case of other emergencies.

Complaint Hotline for Cleansing Workers and Security Guards

24 hours

Warden Service at Housing for the Senior Citizens

8:00 am - 11:00 pm, Monday to Sunday

HA Sales & WSM Hotline

24 hours

Public Enquiry Service for Public Rental Housing application at the Hong Kong Housing Authority Customer Service Centre in Wang Tau Hom

8:00 am - 6:00 pm

Closed

Housing Information Centre in Sham Shui Po

8:30 am - 5:45 pm

Closed

Enquiries related to Public Rental Housing Application of Elderly

8:30 am - 5:45 pm

 (lunch break
1:00 pm - 2:00 pm)

Closed

The hotline is supported by recording system after normal service

Enquiries related to Rent Allowance for Elderly Scheme

8:30 am - 5:45 pm

(lunch break
1:00 pm - 2:00 pm)

Closed

Enquiries related to the HOS Secondary Market Scheme

8:45 am - 6:00 pm

(lunch break
1:00 pm - 2:00 pm)

Closed

Enquiries related to Private Housing Issues

24 hours

Enquiries related to tender matters about commercial properties

 

8:00 am - 6:00 pm

Closed

The hotline is supported by recording system after normal service

Enquiries for Counterparty Management Information System

8:30 am - 5:45 pm

(lunch break
12:15 pm - 1:15 pm)

Closed

The hotline is supported by recording system after normal service

Independent Checking Unit

Office Hours -

Monday to Thursday
8:30 am - 5:30 pm

Friday
8:30 am - 6:00 pm

(lunch break
12:30 pm - 1:30 pm)

 

Receipt and Despatch Counter Service -

Monday to Friday
8:30 am - 5:30 pm

Closed

Other offices, including most of backend offices

8:45 am - 6:00 pm

 

(Each office takes a one-hour lunch break during the period from 12:15 pm to 2:00 pm)

 

Closed

 

A drop-in box is provided at the atrium of the Hong Kong Housing Authority Headquarters for the collection of documents submitted by members of the public in person from 8:45 am to 6:00 pm on Saturdays, Sundays and public holidays. These include appeals submitted under the Estate Agents Ordinance.

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