Service Hours
The service hours of most Housing Authority / Housing Department services are provided below. For enquiries, please Contact Us.
Estate Shroff Office
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Estate Shroff Office |
Wednesday |
Saturday / Sunday / |
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Rent Collection Service of the Estate Shroff Office |
9:00 am - 12:00 noon |
Closed |
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(The actual collection service hours of each estate shroff office may vary depending on local service needs. Please contact respective estate shroff office for details.) |
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Other than those estate shroff offices providing rent collection services on Wednesday morning, there are about 30 'District Shroff Offices' providing whole day rent collection service from Monday to Friday.
For those estates without 'District Shroff Offices', 7-Eleven/Circle K/VanGO Convenience Store or U select in the vicinity, shroff collection service is provided in the morning from Monday to Friday.
Please contact respective estate shroff office for details.
Tenants may also pay rent through alternative channels such as Autopay, Faster Payment System (FPS), PPS, Internet Banking, Phone Banking, Automatic Teller Machine, 7-Eleven/Circle K/VanGO Convenience Store or U select.
Other Key Services
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Services / Offices |
Service Hours |
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Monday to Friday |
Saturday / Sunday / Public Holiday |
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Housing Authority Hotline |
24 hours |
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Management and maintenance services in public rental estates |
8:45 am - 6:00 pm |
Closed |
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For emergency estate management and maintenance services outside office hours, please contact 2761 5555. |
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Departmental Communication Centre |
6:00 pm - 8:45 am (the following day) |
24 hours |
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The Centre operates within the above service hours, or when typhoon signal no. 8 or above, landslide warning, rainstorm red or rainstorm black warning is hoisted, or in case of other emergencies. |
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Complaint Hotline for Cleansing Workers and Security Guards |
24 hours |
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Warden Service at Housing for the Senior Citizens |
8:00 am - 11:00 pm, Monday to Sunday |
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HA Sales & WSM Hotline |
24 hours |
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Public Enquiry Service for Public Rental Housing application at the Hong Kong Housing Authority Customer Service Centre in Wang Tau Hom |
8:00 am - 6:00 pm (lunch break Service tickets with a queue number will be issued at 8:00 am until quotas of the day are exhausted. |
Closed |
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Timeslot of Declaration / Oath related to application for public rental housing Please arrive 10 minutes before each of the above timeslots to obtain the service tickets. The next timeslot of the day will be assigned for those who hold Declaration/Oath service ticket of the day but arrive late (No reassignment for the last timeslot). |
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Enquiries related to Public Rental Housing Application of Elderly |
8:30 am - 5:45 pm (lunch break |
Closed |
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The hotline is supported by recording system after normal service |
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Enquiries related to Rent Allowance for Elderly Scheme |
8:30 am - 5:45 pm (lunch break |
Closed |
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Enquiries related to the HOS Secondary Market Scheme |
8:45 am - 6:00 pm (lunch break |
Closed |
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Enquiries related to Home Purchase Loan Scheme and Home Assistance Loan Scheme |
8:45 am - 6:00 pm (lunch break |
Closed |
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Enquiries related to Private Housing Issues |
24 hours |
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Enquiries related to tender matters about commercial properties |
8:00 am - 6:00 pm |
Closed |
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The hotline is supported by recording system after normal service |
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Enquiries for Counterparty Management Information System |
8:30 am - 5:45 pm (lunch break |
Closed |
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The hotline is supported by recording system after normal service |
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Independent Checking Unit, Office of the Permanent Secretary for Housing |
Office Hours - Monday to Thursday Friday (lunch break
Receipt and Despatch Counter Service - Monday to Friday |
Closed |
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All Payment Collection Services (except for Rental Payment Collection) at Shroff Office on Ground Floor of Housing Authority Headquarters |
9:15 am - 12:30 pm |
Closed |
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Other offices, including most of backend offices |
8:45 am - 6:00 pm
(Each office takes a one-hour lunch break during the period from 12:15 pm to 2:00 pm) |
Closed
A drop-in box is provided at the atrium of the Hong Kong Housing Authority Headquarters for the collection of documents submitted by members of the public in person from 8:45 am to 6:00 pm on Saturdays, Sundays and public holidays. These include appeals submitted under the Estate Agents Ordinance. |
