Hong Kong Housing Authority and Housing Department

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  Performance Pledges Performance Target
(From 1.1.2025 onwards)		 Actual Achievements (1.10.2024-31.12.2024)
28. We will provide an interim reply within 10 days of receipt of complaint and enquiry cases. 100% 100%
29. We will provide a substantive reply within 21 days of receipt of complaint and enquiry cases. If we cannot provide a substantive reply within 21 days, we will keep the complainant/enquirer informed of the progress on or before the substantive reply due date and on a monthly basis. 100% 100%
30. All telephone calls to Housing Authority Hotline will be answered by the hotline system within 20 seconds. 90% 100%
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Public Rental Housing ApplicantsPublic Rental Housing TenantsHome Ownership Scheme (HOS) / Tenants Purchase Scheme (TPS) / Green Form Subsidised Home Ownership Scheme (GSH) Flat OwnersCommercial Premises ApplicantsCommercial Premises / Non-domestic Premises TenantsWorks and Services ContractorsGeneral Public
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