We will provide a substantive reply within 21 days of receipt of complaint and enquiry cases. If we cannot provide a substantive reply within 21 days, we will keep the complainant/enquirer informed of the progress on or before the substantive reply due date and on a monthly basis.

Performance Target
(From 1.1.2024 onwards)

100%

Actual Achievements (1.10.2023-31.12.2023)

100%

Performance Pledges

All telephone calls to Housing Authority Hotline will be answered by the hotline system within 20 seconds.

Performance Target
(From 1.1.2024 onwards)

90%

Actual Achievements (1.10.2023-31.12.2023)

100%

	Performance Pledges	Performance Target (From 1.1.2024 onwards)	Actual Achievements (1.10.2023-31.12.2023)
28.	We will provide an interim reply within 10 days of receipt of complaint and enquiry cases.	100%	100%
29.	We will provide a substantive reply within 21 days of receipt of complaint and enquiry cases. If we cannot provide a substantive reply within 21 days, we will keep the complainant/enquirer informed of the progress on or before the substantive reply due date and on a monthly basis.	100%	100%
30.	All telephone calls to Housing Authority Hotline will be answered by the hotline system within 20 seconds.	90%	100%

Quick Links

In This Section

2019 ©

Disclaimer

Sitemap

Top