Hong Kong Housing Authority and Housing Department

General Public

General Public
  Performance Pledges Performance Target
(From 1.1.2021 onwards)
Actual Achievements (1.7.2021-30.9.2021)
30. We will provide an interim reply within 10 days of receipt of complaint and enquiry cases. 100% 100%
31. We will provide a substantive reply within 21 days of receipt of complaint and enquiry cases. If we cannot provide a substantive reply within 21 days, we will keep the complainant/enquirer informed of the progress on or before the substantive reply due date and on a monthly basis. 100% 100%
32. All telephone calls to Housing Authority Hotline will be answered by the hotline system within 20 seconds. 90% 100%
Top